Terms
Are all your products plant-sourced?
All our products are plant sourced since we are a 100% vegan & cruelty-free brand. Huid brings together natural plant actives with safe science to make products that are good for you, & for the larger ecosystem. You can read a full list of the naturally derived & safe chemical ingredients we use, as well as the ingredients we avoid.
Are your products clinically tested and dermatologically certified?
Yes, all our products are clinically tested and dermatologically certified for safety.
What do you mean by vegan & cruelty free?
This means that our products are not sourced from animals, do not contain animal-derived ingredients and are not tested on animals.
Are your products suitable for sensitive skin & hair?
Yes, we keep in mind all skin & hair types while formulating our products and avoid all harmful chemicals. However, it is recommended for people with sensitive skin to patch test a new product on a small patch on their forearm before using them on other areas of the skin.
What do you never use in your products?
We do not use any animal-derived ingredients and harmful (or even doubtful) chemicals. This means that we are free from parabens, phthalates, sls, sulphates, silicones, and synthetic polymers in our haircare range.
Payment Related
What payment modes do you accept?
While placing your order with us, you can pay via:
- Credit card
- Debit card
- Upi
- Net banking
- Paytm
What should i do in case of a failed transaction where the money has been deducted but i haven't received an order confirmation?
This may occur due to a tech glitch. There is no reason to worry since failed transactions are reversed to your source account. In any case, you can write to us at feedback2huid@gmail.com or call us on +91-91 9099515556 and we can help resolve your problem.
How can i track my order?
Once your order has been shipped with one of our delivery partners, you’ll receive a unique tracking id on your registered mobile number and email id. You can track your package using this tracking id in a few simple steps:
- Log in to the website of the delivery partner with whom your package has been shipped
- Scroll to the ‘order tracking’ section
- Enter the unique tracking number for real-time updates of your package location
Shipping and Returns
How long does huid take for delivery of products?
Huid products can reach anywhere from 2 to 5 days, depending on where you are located. Estimated delivery dates are shared with you on sms along with your tracking id. However, for more information you can drop us a line at feedback2huid@gmail.com or call us on +91 9099515556 . Please note that deliveries may get delayed on account of festivals, public holidays, natural calamities such as heavy rains, cyclone, earthquake, etc. Or any other obstructions such as riots, rebellion, etc.
For multiple products in my order, will i receive them all at once?
While we try to dispatch all your items in a single order, this may be impacted due to availability of the product or certain external factors, in which case you shall receive your items in multiple shipments.
If i don’t like what i bought or if i receive a damaged product, can i return it?
While we do our best to serve you at the highest order, in case you do happen to receive a damaged or tampered product please write to us at feedback2huid@gmail.com or call us on +91 9099515556 and we shall arrange for a replacement at no additional cost.
What are the conditions to return a product?
- You must return the product within 3 days as per the above mentioned conditions.
- The return policy is not applicable on free gifts and merchandise.
- We reserve the right to not honour return requests that we determine to be fraudulent / mala fide and the decision of huid in this regard will be final.
- Lastly, this return policy is only valid for products purchased directly from our website – www.huid.co.in and not on huid products purchased from other marketplaces.
How can i return a product?
To return a product, simply drop us an email at feedback2huid@gmail.com with your name, telephone number and a convenient time for a call back. One of our product advisors will call you to understand the issue and provide you instructions on shipping the product back to us.
Can i cancel an order after it has been placed?
To cancel an order, you can write to us at feedback2huid@gmail.com or call us at +91 9099515556 within 2 days of placing the order or before your order is shipped, whichever is earlier.
Refunds
How are refunds made in case of order cancellations?
Our refund procedure is really simple. On order cancellation, the amount is credited to the source account from which the payment was made while placing an order. Once we initiate your refund, you should receive it in your account within 5 to 7 business days.
How and when can i expect the refund for a returned order?
Your refund request will be processed within 5 to 7 working days of us receiving your returned order at our facility. The amount (excluding shipping & handling charges) will be refunded to concerned account through original payment method. Please note that refund in cash will not be issued under any circumstances.
About us